Telehealth Setup

Steps To set up a video travel health appointment

1. Request and book an appointment

Request an Appointment by filling out our form on our website.  Add a note specifying you prefer to do the appointment by video.  You can also request an appointment by calling us at 403-980-TRIP (8747).  If we are closed you can leave us a message and we will get back to you.

We will contact you by phone or email or text to confirm an available appointment time.

We will send you an appointment invitation by email.  In this email, you will be asked to create a free account with our medical video conferencing program.  The program can be accessed on any computer.  If you are using an iPhone, iPad, or an Android device, you will need to download a free app.  More information will be in the appointment invite email.

Fill out the medical history questions listed.  Our video conferencing program is used by health professionals across Canada and has high levels of security of data.  Contact us for more information.

2. Arrange payment for the appointment
Consultation fees are:

15 minute appointment (for basic questions): $30
30 minute appointment (more detailed information): $50

If you would like to receive a written summary of the appointment, this is an option offered for $25. It will be prepared and sent to you within 24 hours of the appointment.

Details on how to provide payment will be mentioned when booking the appointment.

3. The video appointment
Log into our video conferencing program about 10 minutes before your scheduled appointment. Our pharmacist will answer any questions you have in the time alloted, and will help make a plan with you to stay safe and healthy on your trip, including recommendations for vaccinations and other medications.

Can you provide me with a prescription for vaccines? It depends where you live.

Alberta: We often can provide a prescription for you which can be faxed to the pharmacy of your choice. There are some restrictions based on provincial regulations. Ask us for details.
Other provinces in Canada: Check with us and/or your local pharmacist. Laws about accepting out of province prescriptions are different in each province.
Outside of Canada: no prescriptions can be issued, but we can provide a written summary of the appointment which you can take to a local prescriber for review.

If we are able to provide you with a prescription, we will send the prescription via fax to the pharmacy the same day as your appointment (usually within a couple of hours).  We will also contact your pharmacist to address any questions they may have.

Make arrangements with your pharmacy regarding when you can pick up any medications and receive any vaccinations.  Please note that prices and fees at different pharmacies are variable.  Check with your pharmacy regarding these questions.

Contact us if you have further questions, or you can visit our FAQ page for commonly asked questions.